Under Smart Hub option, click on Reset Smart Hub Step 5. Hi and thanks for the ideas on billing. Also, Samsung appears to have sent 2 new circuit boards to replace again when I am about to tell you who was responsible for this debaucle. If the smart hub is the actual WiFi antenna then if your system doesn't recognize Smart Hub then you have a bad smart hub. Laura Hi, Sorry to hear about your issue. We have a cable box from Comcast.
This entire morning with the two of them here took over 2 hours. After working with a tech he said to return the tv. There is no picture of the complete rear panel connection for example. As you know Samsung built in manual is the worst idea ever. I'm getting all green check marks. I hope this answer is helpful to you. I had this same problem and could not reset the country code myself.
Change the country code to the one you are not living in. I hope this helps someone. It is working with all other function except getting connected with the Internet. Let the Smart Hub App update as per the respective country and allow the new apps to populate the Smart Menus. In Smart Hub, I had to select the Internet Service Location where smart hub will connect to. Respectfully, your instructions are completely off.
When network test is done, all tests passed. Since you can access your network when hard wired your network password is stored. As though the Samsung firmware, software, and their servers they require you to connect through are immune to faults and could not possibly contribute to an issue - nope, it's the cable company; call them. The connection worked for installing the firmware updates to the television. I clicked on an internet app and it did connect. My problem was the same as every one else's - no internet. When that failed, I was told to wait 2-3 days while the issue was escalated.
Now, with all the customers these two companies have with the same issue of a disfunctioning Smart Hubs 2012, I hope both companies learned something. Here look for Smart Hub option Step 4. Time to call the techinician out again. You need to use the menu to go to the internet connection setup. But after that, I have done a reset; the internet connection still did not work, but at least the menu loaded, and in the end it fixed the internet connection. It was someone from this forum who put the idea in my head to update via usb.
The Samsung repair gentleman they sent to our house said Samsung will probably bill Time Warner for the second trip. Reset Smart Hub Step 1. Does anyone have any suggestions that might help? If you can top post we can check a few things. That would allow me to research the issue for you. Connected 20Mbps ethernet connection which works for all other devices, including two Samsung phones and a Samsung laptop. This whole situation has frustrated me as I am sure it has you.
If you can provide the model number I will try my best to get you the information needed. For anyone still having problems, I would like to post what solved my problem. We thought we'd try a Samsung since they are a better tv. I hope tomorrow answers this for a lot of people when we get the service call. I don't know what to do either, it has happened again. It's 'funny,' I had read about people using that menu successfully and even asked Samsung's 'tech,' how to access that menu on my model. Seems the engineers love to tinker at times.
I cannot connect as all and I am so frustrated. If you could elaborate on the problems you're experiencing, we should be able to help more. Again the Smart Hub apps will update. After doing this, smart hub started to update itself and download several apps. I am not a Samsung rep but have some exposure to getting the usual networking working. Auto-Update with Internet Connectivity Step 1. At least Streaming so far is seamless for Netflix.