Your playtime of an included product exceeds 2 hours our refund policy maximum. Again 9 hours of playtime isn't even remotely close to the 2 hour playtime window. This applies to pre-purchased games as well. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price. They hope this will allow them to avoid most online consumer laws in many countries that categorically state that you are allowed a refund in the case that a game does not work. Promoting tools, mods and other creations that you do not financially benefit from is allowed. If I refund a game, will my playtime and achievements be removed from my Steam Community Profile? Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method.
A new update to the both simplifies and broadens the conditions under which you can get your money back after making a purchase. You are eligible to make a refund on an almost every single purchase you make on Steam, however there are some staff you should bear in mind. In this case, you will not see a credit on your account. You will be issued a full refund of your purchase within a week of approval. Watching videos and reading reviews still only give you hints on how you actually will find the gameplay.
Practiced speedrunners could theoretically do the same to larger titles, but that's a bit of an edge case. If, for whatever reason, there's an issue refunding your original payment method, the money will be added to your Steam Wallet. This new refund policy seems like a major--and very welcome--step forward. If you meet these requirements, Valve promises it will refund you for any reason. The only difference would be that I'm not double-paying for it. That means things like level boosters are non-refundable.
If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. I'm probably never going to play them. I managed to undo a preorder of a game that went on sale the day after I preordered it. Exploits Do not post exploits that can adversely affect or ruin experiences for others. Or you can look at the link I posted back in June. Locate the game you want to refund in the list and click it.
These are mainly general points on how to have a successful conversation and we believe that most of them are self-evident. If it appears to Valve that you are abusing refunds, they may stop offering them to you. That's only for games in your inventory, which only happens if you buy them as gifts in the first place or sometimes in other rare circumstances. Valve will, upon request via , issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. With all that in mind, Valve are pretty strict when it comes to people aiming to abuse the system. Click here for a full list. I can't imagine why there would be any issue regarding a refund in these circumstances.
First, head to the Steam support site. If I have zero play time logged, can I return these? Actually, they can only get a refund if it's not redeemed. How to Request a Refund You can request a refund or get other assistance with your Steam purchases at. At any point prior to release, you can request a refund. .
This process can take up to 10 days — wait time for international payment methods may vary. Submissions must solely focus on the wrongdoing of a party related to their presence on Steam or. I tried to refund an older purchase of mine, but it looks like I can't. Please review your recent purchase history; you may have used the funds to make another purchase! Games and software downloads ordered on Amazon are not returnable. How To Request A Refund Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours.
It's also not clear if it will make any concessions to games that are playable in under two hours — to name one popular example, it's entirely possible to go through indie game Gone Home in that time. The request will be reviewed by another Valve employee. An user who makes informed decisions on their purchases does not refund very often. Originally posted by : Actually, they can only get a refund if it's not redeemed. Again, I have never seen any other game on Steam not link identical content together like that, so it didn't even occur to me that was a possibility until this realization. Baseless, vague, negligible, or implied accusations are not allowed. If you've placed an order and need help with next steps, go to.